Opening Hours: Sun – Thu: 8AM – 8PM. Fri, Sat & Public Holidays: 9AM – 5PM

Privacy Policy

Privacy Policy

German Veterinary Clinic (“We”, “us”, or “our”) is committed to protecting and respecting your privacy.

1. How We Share Your Information
We may store personal information in locations outside our direct control (for instance, on servers or databases co-located with hosting providers). Any personally identifiable information you elect to make publicly available on our website, such as posting comments on our social media page, will be available to others. If you remove information that you have made public on our website, copies may remain viewable in cached and archived pages of our website, or if other users have copied or saved that information. You will need to contact or login into the third-party application if you want the personal information that was posted to the comments section removed. To learn how the third-party application uses your information, please review their privacy policy.


2. Non-Personally Identifiable Information
We may share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for our services and those of our partners. Our partners also have the option to publish the results for their websites. Such results consist solely of non-personally identifiable information. If you choose to publish such results on our Website, you understand and agree that this information, along with any personally identifiable information you choose to make available in connection with such results, will be made publicly available. By publishing your results on the Website, you agree that you have obtained all necessary consents to make such information public and that doing so will not violate any laws. If you remove information that you have made public on the Website, copies may remain viewable in cached and archived pages of the Website, or if other users have copied or saved that information. Non-personally identifiable information may be stored indefinitely.


3. Instances Where We Are Required To Share Your Information
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


4. Behavioural Targeting / Re-Targeting

We partner with third parties to manage our advertising on other sites. Our third-party partners may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests. The only way to completely “opt out” of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device. Please refer to your browser’s or mobile device’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools (to learn more about cookies, clear gifs/web beacons and related technologies, you may wish to visit and/or the Network Advertising Initiative’s online resources, at If you access our website on your mobile device, you may not be able to control tracking technologies through the settings.’


6. Storage and Processing
Your information collected through the Website may be stored and processed in any jurisdiction in which German Veterinary Clinic or its subsidiaries, affiliates or service providers maintain facilities. With your prior consent, we may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world.


7. How We Protect Your Information
We are concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to German Veterinary Clinic or guarantee that your information on the Website may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. When you enter sensitive information (such as log in credentials) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). No method of transmission over the internet or method of electronic storage, is 100 per cent secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at


8. Children’s Privacy

Protecting the privacy of young children is especially important. We do not knowingly collect or solicit personal information from anyone under the age of 16. In the event that we learn that we have collected personal information from a child under age 16, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 16, please contact us at


9. Social Media Widgets

Our website may include social media features. These features may collect your IP address and which page you are visiting on our website and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the organisation providing it.


Website cookies

You can access and browse this website anonymously, without disclosing your personal information. However, when you visit this website, German Veterinary Clinic collects information about your visit using a cookie. A cookie is a small amount of data that is sent to your browser from our web server and stored on your computer’s hard drive. Cookies give the server information about a user’s identity and website visiting patterns and preferences. The use of cookies is an industry standard and you’ll find most major websites use them.
You also have choices with respect to cookies. By modifying your internet browser settings you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies, you will be unable to use those services that require registration in order to participate.

The following non-personal information is automatically recorded by this site’s web server for statistical and system administration purposes:

  • The Internet Protocol (IP) address (this number is assigned to your computer when you access the internet);
  • The domain name of the account you are using to access the internet (for example, .com , , .net , .org);
  • The date and time of your visit;
  • The pages you accessed and downloaded;
  • The address of the last site you visited (if you linked to this site from another website);
  • The operating system you are using (for example, Windows, Mac OSX, Linux) ; and
  • The type of browser you are using (for example, Firefox, Safari, Netscape, Internet Explorer).

We use this data to aggregate information about the length and number of visits to our site and the popularity of various areas of our website. We will not attempt to identify individuals from the above records the server automatically generates, unless it is necessary to investigate a breach of law or regulation.

Google Analytics

This website uses Google Analytics to gather statistics.
Google Analytics uses a first-party cookie and JavaScript code to collect information about visitors to our website. Google Analytics anonymously tracks how visitors interact with this website, including where they came from and what they did on the site. It does not track bill payment transactions.

For privacy information about this product, please refer to Google’s Privacy Policy.

Google Maps and Google Street View

German Veterinary Clinic sometimes uses Google Maps and Google Street View on this website. All data is used under licence from Google and all data remains the property of Google. We have no control and therefore no responsibility over the content of maps, data, images or photographs contained in the Google Maps and Street View services, or any other Google services that the council may utilise.
The use of these services are provided in good faith to visitors of this website. We do not collect any data on maps searched for on this website beyond collecting aggregate and anonymous data for statistical purposes.

For privacy information about this product, please refer to Google’s Privacy Policy.

Links to Other Websites

The above statements only apply to the German Veterinary Clinic website. They do not apply to any of the linked websites. Links to other relevant websites have been provided in good faith, as a community service. When you click through to one of these linked websites, we recommend you read the privacy statement of that website to familiarise yourself with its privacy policy and practices.

Future Changes

We reserve the right to update this privacy information. You should therefore refer to this statement from time to time. All changes to this policy are effective when they are posted on this page. When we change the policy in a material manner, we will let you know via email and/or a prominent notice on our website, prior to the change becoming effective and update the ‘effective date’ at the top of this page.

We pride ourselves on our holistic approach to caring for your pet and aim to treat each pet as an individual.