At German Veterinary Clinic, we are on a mission to make clinic visits as calm and stress-free as possible – both for our patients as well as their owners. The emotional welfare of our furry friends (and their humans) is something we are passionate about and constantly prioritize for every animal we see.
So as an organisation we have committed to the Fear Free Approach and have provided each member of the GVC team with enrolment to the Fear Free Certification Program. To date, 80% of the team are now fully certified Fear Free Professionals!
Fear Free was developed and launched in the USA in 2016, with the objective to provide veterinary and pet care professionals the tools and skills needed to make every veterinary visit less stressful and, whenever possible, filled with positive associations.
So… How does it work? Well, the Fear Free Approach isn’t about a single step or interaction… it’s designed to positively impact each stage of the veterinary visit, starting before you even get in the car (or step out the door…).
1. At Home
The Fear Free Approach starts at home, providing ideas and actions for how you can best prepare your pet for the journey to the clinic. This is something that our nurses and receptionists are always available to tell you all about!
2. Arriving to the clinic
Our reception team will direct you and your pets to quiet, tranquil consult rooms as quickly as possible. We provide species specific consultation rooms and use calming pheromone therapy in every consult room. We have generous appointment timings that allow for check-ups not to be rushed.
3. In Consult
Our Vets and nurses are the biggest advocates of the Fear Free approach. Already well versed in Cat Friendly techniques, Fear Free brings us even further in making every visit as positive and relaxed as possible. You will find tasty treat “bars” (think your favourite buffet restaurant but for your pet!) in each room and nurses who want to shower your pets with these tasty treats (when medically appropriate of course)!
We provide cosy, non-slip matting and, where possible, prefer to conduct physical exams on the floor where pets are happiest. There is actually a science to the way we touch and speak to animals… it’s not all just baby talk! Fear Free techniques include gentle handling, sensory satisfaction and reading body language to best adapt our approach.
4. Staying with us
Every pet who stays with us knows all about our Fear Free methods! Boarding’s cats are continuously spoilt with generous helpings of cat nip while in their custom designed cat friendly suites. Our rooms are divided to suit the needs of different age groups (senior cats , playful cats etc) and all the team spend their free time playing with and showering our guests with affection. In the hospital, we use gentle handling techniques, comfortable surroundings and premium diets. We use antianxiety measures such as Thundershirts during procedures.
5. In Transportation
Our international transportation team strive to provide a stress free experience for all pets they transport. Using pheromone therapy and natural anti-anxiety supplements, they have a holistic approach to what is often a stressful time. Please ask for more information as the Relocation Specialists will be very happy to explain and help educate how best to prepare your pets for their upcoming journeys….!
Of course, what the course cannot train and teach is the genuine compassion, passion and empathy our team feel for your animals. It is something that bonds us as a team and that is the absolute foundation of what we do…. We truly care as much as you do!
We are very proud to be the first Veterinary Clinic and Pet Care service provider in the UAE to implement this hugely positive approach to Animal Healthcare and Welfare. To learn more call 025562024 or email email@example.com